Ticket ATL-4821
OpenExports fail above 50,000 rows
Opened 28 Oct, 09:12 by Priya Nair
- PNPriya NairCustomer
Every CSV export over roughly 50,000 rows fails with a gateway timeout after 30 seconds. Smaller exports work. This is blocking our month-end reconciliation.
- AKAsha KarkiAtlas support
I reproduced this with 60,000 rows. The export runs synchronously inside the request, so the gateway cuts it off. I have raised it with the platform team as a high-priority defect and will update you with a fix window.
- PNPriya NairCustomer
Thank you. A workaround for this month would help more than a long-term fix. Could we split the export by date range?
- AKAsha KarkiAtlas support
Yes. Filters are applied before the row limit, so exporting one month at a time stays under the limit. I have attached a saved filter to your workspace and the platform team is testing an async job path.